Something to return? Were sorry to hear that! However, let us look after you.
All items purchased on pleasurehut.co.uk are warranted from 1 year of purchase date. We have included your FREE returns address* below the policy information. Please ensure you have read this prior to returning your item. If you would like any help in doing so, give us a call and we will be more than happy to assist you.
- .The free PO box address is only for the use of returning faulty items from within the UK. When we receive the item back here it will be examined by our care team. If the item is not faulty and the free-post address has been used, then there will be a charge of £3.50 plus vat for the cost of postage. Please include the fault information on the returns form.
- If you are based outside of the UK we do not cover any postage charges to return items back to us under any circumstances.
- Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
- Replacement faulty items are sent back out to you free of charge.
- All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a unhygienic or dirty condition will not be checked and the returned item will be refused. Postage costs will apply to return it back to your customer.
- We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.
- To obtain a returns form, please email email@example.com - We will send you one in 4 different formats in a .zip file.
Policy In Depth
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
1. The goods must be unused.
2. The goods must be returned in original condition & packaging.
3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
5. The goods must be received back within 30 days from the day your customer received their order.
6. Lingerie and items of clothing are non-refundable and non-exchangeable.
7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
Postage & Packaging
On occasion, there may be times when parcels need to be dispatched back to customers and further charges will apply. For a breakdown of reasons and prices for re-dispatch please view the delivery page here.
Items received that are incorrect must not have the packing opened or tampered, we must be notified as soon as it is convenient and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which are opened by the customer cannot then be returned for an exchange as they have been accepted by the customer.
If an item is returned and found not to be faulty. Your account will be charged postage to return the item if requested.
Pleasure Hut Ltd
PO BOX 228
The Pleasure Hut Team
*Items may be returned free of charge to our PO box address supplied at the end of this policy, within the first month of purchase.